Tracking the Progress of Your Submitted Ticket
Each ticket submitted to ICER has a corresponding webpage that hosts all the correspondence between ICER staff and the user who filed the ticket. Along with the emails written back and forth, a web view can greatly enhance readability and, more importantly, help you keep track of the progress of your ticket handling. You may also bookmark the webpage for later use. The URL of a webpage for a ticket would look like this:
https://rt.hpcc.msu.edu/Ticket/Display.html?id=00000, and you need to replace the 00000 string with your ticket number.
ICER Research Consultant