Service Status

Last Updated: April 19th, 1:30PM

Blog post
edited by
Pat Bills

April 19, 2018   MSU IT Services' fix has been implemented and email has been restored.

April 18, 2018   MSU IT Services has a fix in the works and have said it will be put into place at 6am EDT on April 19.

April 17, 2018   Email access is NOT restored

Email to our RT tracking/help desk system (RT)  is currently not getting through.  You may still contact us via http://contact.icer.msu.edu, and  and read and respond to your current issues (tickets) by logging into  https://rt.hpcc.msu.edu/   Unfortunately, if you reply via email we will not receive it.   You use https://rt.hpcc.msu.edu/ to reply.  The RT update requires a change in MSU network security to be complete.   MSU IT Services has been contacted and we anticipate a fix soon.   We apologize for this  inconvenience.


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1:20 PM Email access on-campus has been restored.  UPDATE: MSU Network Firewall is blocking access, hence email is effectively not restored 

1:00 PM Currently opening an RT ticket by sending an email does not work, however accessing rt.hpcc.msu.edu works as does opening a ticket via https://contact.icer.msu.edu.

On April 17, 2018 the RT ticking system will be down for maintenance between 5:30am and 8:30am EDT.



Scheduled Downtimes

There are no scheduled downtimes.